Clinic Policies and Procedures

Clinic Policies

Welcome to New Bridge Holistic Center. To ensure a smooth and enjoyable experience for all our clients, please review our clinic policies below:

Appointment Scheduling

  • Booking: Appointments can be scheduled online through our booking system. Choose your desired service and time, and complete the booking process.

  • Prepayment: Prepayment is required to secure all appointments. This ensures your slot is reserved and confirms your commitment to the scheduled time.

Cancellation and Rescheduling

  • Notice Required: To cancel or reschedule your appointment, please provide at least 24 hours' notice.

  • Cancellation Policy:
    All cancellations must be made more than 24 hours before your appointment time.

    • Cancellations with less than 24 hours’ notice will be charged 100% of the scheduled service.

    • No-shows will also be charged 100% of the scheduled service.

    • No refunds or credits will be issued. If a credit card refund is processed, there will be a $10 minimum fee.

  • Rescheduling: If you need to reschedule, we’ll do our best to accommodate your request based on availability. Please note that rescheduling may also require prepayment.

Arrival and Late Arrivals

  • Arrival Time: Please arrive at least 10 minutes before your scheduled appointment to complete any necessary paperwork and prepare for your session.

  • Late Arrivals: If you arrive late, your session may be shortened to accommodate the next appointment. Full payment will still be required.

Health and Safety

  • Initial Consultation: New clients must complete an initial consultation to ensure the best possible care and to tailor the therapy to your needs.

  • Health Conditions: Please inform us of any health conditions or injuries prior to your appointment so we can provide the appropriate treatment and ensure your safety.

Payment Methods

  • Accepted Payments: We accept various payment methods including credit/debit cards and cash. Prepayment can be made online via our booking system.

Feedback and Complaints

  • Feedback: We welcome your feedback to help us improve our services. Please feel free to share your thoughts with us during or after your appointment.

  • Complaints: If you have any concerns or issues, please contact us directly. We aim to address and resolve any problems promptly and professionally.

Thank you for choosing New Bridge Holistic Center. We look forward to providing you with a relaxing and rejuvenating experience!

Wellness is not just about what you do for yourself; it's about the care and attention you give to your body and mind. At New Bridge Holistic Center, we’re here to support your journey to relaxation and rejuvenation.